Back to all featuresIncident Response
Escalation Policies
Route incidents to the right people in timed escalation levels.
How It Works
Escalation policies define who gets notified, through which channel, and in what sequence. This ensures critical incidents do not stall on a single responder path.
Core Capabilities
- •Multi-level escalation sequencing
- •User and schedule-based targets
- •Channel routing across chat, webhook, and fallback
- •Signal-to-policy scope controls
Typical Use Cases
- •Critical outage paging with timed fallback
- •Tiered response for severity levels
- •Cross-team handoff automation