Refund Policy

1. Overview

Alertum operates on a subscription billing model. Paid plans are billed in advance on a monthly or annual cycle depending on your selected plan. This policy explains when refunds are available, how cancellations work, and how to request a refund.

2. Free Plan

Alertum offers a free plan with limited features and usage. The free plan does not involve any charges and this refund policy does not apply to free plan usage.

3. Subscription Billing

When you subscribe to a paid plan, your payment method is charged immediately for the first billing period. Subscriptions automatically renew at the start of each new billing period (monthly or annual) unless you cancel before the renewal date.

By providing payment information and starting a paid subscription, you authorize Alertum and our payment processor to charge the applicable subscription fees plus any applicable taxes to your payment method on a recurring basis.

Payment is processed through our third-party payment provider (currently Stripe). Alertum does not store full payment card numbers.

4. Cancellation

You may cancel your subscription at any time from your account billing settings. When you cancel:

• Cancellation is scheduled at end of billing period: Your subscription is scheduled to cancel at the end of the current paid billing period. You retain full access to your paid plan features until the period ends. Access is not revoked immediately upon cancellation.
• After the billing period ends, your account is automatically downgraded to the free plan (if available) or access to paid features is removed.
• You will not be charged for subsequent billing periods after cancellation takes effect.

To cancel, navigate to Account → Billing and click “Cancel subscription”. You can resume your subscription before the period ends if you change your mind.

5. Refund Eligibility

General rule: subscription fees are non-refundable. Because Alertum provides immediate access to the Service upon payment, and because cancellation preserves your access until the end of the billing period, we do not issue refunds for unused portions of a paid billing period.

We may, at our sole discretion, issue a full or partial refund in the following circumstances:

• Duplicate charge: You were accidentally charged twice for the same subscription period.
• Accidental charge: A charge occurred due to a billing system error or a renewal charge that was not properly cancelled before the renewal date due to a documented technical issue on our side.
• Significant service failure: Alertum experienced a documented extended outage or service failure that materially prevented your use of the Service during the billing period, and we determine a partial or full refund is appropriate.
• Legal requirement: Applicable consumer protection or statutory law requires a refund in your jurisdiction (for example, EU consumer cooling-off rights where applicable). Please contact us promptly if you believe this applies to your situation.

6. Partial Period Refunds

We do not issue prorated refunds for subscription periods you have partially used, except in the circumstances listed in Section 5 or as required by applicable law. If you upgrade your plan mid-cycle, the difference is calculated and applied by our payment processor automatically.

7. Annual Plans

Annual subscriptions are charged in full at the start of the year. Cancelling an annual subscription will preserve your access until the end of the annual period but does not entitle you to a prorated refund for the remaining months, except as described in Section 5 or as required by law.

8. How to Request a Refund

To request a refund, please contact us at product@alertum.co with:

• The email address associated with your Alertum account.
• The date(s) of the charge(s) you are disputing.
• The reason for your refund request.
• Any supporting documentation or screenshots if relevant.

We aim to respond to all refund requests within 5 business days. If approved, refunds are issued to the original payment method and typically appear within 5–10 business days depending on your payment provider.

9. Chargebacks

If you initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to suspend your account while the chargeback is under review. We encourage you to contact us directly at product@alertum.co to resolve billing disputes — we are committed to addressing legitimate concerns fairly and promptly.

10. Plan Upgrades and Downgrades

Upgrades: When you upgrade to a higher plan mid-cycle, you are charged a prorated amount for the remainder of the current period. Your new plan features are available immediately.

Downgrades: When you downgrade to a lower plan, the change takes effect at the start of the next billing period. No credit or refund is issued for the difference in the current period.

11. Extra Seats

Additional team member seats purchased on top of a base plan are billed monthly alongside the main subscription. The same billing and refund rules apply. Removing extra seats takes effect at the next billing cycle with no prorated credit for the current period.

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be communicated by updating the “Last updated” date above and, for material changes, via email or in-app notice. Continued use of the Service after updates take effect constitutes acceptance of the revised policy.

13. Contact

For billing inquiries, cancellation help, or refund requests, contact us at:

product@alertum.co