Incident Management
Run structured incident lifecycle from detection to resolution.
Alertum incident management centralizes ownership, severity, comments, and timeline updates so responders can coordinate quickly with clear context and accountability.
How it works
Incident management centralizes ownership, severity, comments, and timeline updates so responders can coordinate quickly with clear context and accountability. Incidents move through open → acknowledged → resolved states with full audit history.
Core capabilities
- ·Open, acknowledge, resolve lifecycle states
- ·Severity and ownership management
- ·Timeline and comment-driven coordination
- ·Cross-signal grouping and deduplication
Typical use cases
- ·Fast triage during active outages
- ·Shared team visibility across responders
- ·Post-incident audit and review preparation
Frequently asked questions
How does an incident get created?
Incidents are created automatically when a monitor check or heartbeat fails beyond its configured threshold, or manually by a team member.
Can multiple people work on the same incident?
Yes — incidents have an owner, comment threads, and a timeline visible to all team members so responders can coordinate in real time.
Does Alertum support incident severity levels?
Yes — incidents can be tagged with severity levels for triage prioritization.
How does incident resolution work?
Once a check recovers or a responder manually resolves an incident, Alertum closes it and records the resolution time in the timeline.
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