On-Call Scheduling
Maintain responder coverage with clear rotation ownership.
Alertum on-call scheduling keeps 24/7 accountability defined by rotation windows and participant assignment — so escalation policies always have a valid, named responder target.
How it works
On-call scheduling keeps 24/7 accountability defined by rotation windows and participant assignment so escalation policies always have a valid responder target.
Core capabilities
- ·Rotation timeline and participant assignment
- ·Current and next responder visibility
- ·Schedule-aware escalation targeting
- ·Operational continuity for incident response
Typical use cases
- ·Weekly responder rotation operations
- ·Follow-the-sun team coverage
- ·Handoff clarity during high-traffic periods
Frequently asked questions
How does on-call scheduling work with escalation policies?
Escalation policies reference on-call schedules as targets. When an incident escalates to a schedule target, the currently on-call responder receives the notification.
Can I set up follow-the-sun coverage?
Yes — multiple schedules with different participants and time zones can be combined into a single escalation policy for global coverage.
What happens if no one is on call?
Alertum shows schedule gaps so you can ensure continuous coverage. You can also configure fallback escalation targets.
Can I override the on-call schedule?
Yes — one-off overrides let you temporarily assign a different responder without changing the base rotation.
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